Privacy Policy

Privacy Policy

Effective Date: 16/07/2025

At HostNinza.com, a service owned and operated by Cvacore Technologies Private Limited, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services, including but not limited to shared hosting, reseller hosting, VPS servers, dedicated servers, cloud hosting (AWS/GPU), domain registration, server licensing, and infrastructure setup services.

By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

1. Information We Collect

1.1. Personal Data

We collect personal data directly from you when you:

• Register for an account
• Purchase or renew a service
• Submit a support ticket or contact form
• Participate in promotional activities or surveys

This may include:

• Full Name
• Email Address
• Mobile/Phone Number
• Billing and Postal Address
• GST Number (if applicable)
• Government ID (only when required for KYC or domain compliance)

1.2. Payment Information

Payment details are securely processed via trusted payment gateways (Razorpay, Stripe, PayPal, etc.). We do not store card numbers, CVV, or sensitive financial information on our servers.

1.3. Technical & Usage Data

We automatically collect information through log files, cookies, and analytics tools, such as:

• IP Address
• Device Type and Browser Version
• Operating System
• Pages visited, time spent, and navigation patterns
• Referral URLs
• Crash logs and error reports

2. How We Use Your Information

We use your data to:

• Provision and manage hosting, domain, and server services
• Verify your identity and maintain account security
• Process invoices, payments, and renewals
• Provide technical support and customer service
• Send essential service emails (e.g., expiry notices, downtime alerts)
• Detect and prevent fraud, abuse, or illegal activity
• Improve service performance and user experience through analytics

3. Legal Basis for Data Processing

We process personal data under the following legal grounds:

• Performance of a contract (e.g., service delivery)
• Compliance with legal obligations (e.g., billing records)
• Legitimate interests (e.g., analytics, fraud prevention)
• Your consent (e.g., marketing emails – optional)

4. Sharing and Disclosure of Data

We do not sell or rent your data. We only share it with trusted entities under the following conditions:

• Registrars & Licensing Authorities: WHOIS compliance for domain purchases
• Payment Gateways: For transaction processing (e.g., Razorpay, PayPal, Stripe)
• Third-Party Tools: SMTP relays, analytics providers, CDN (Cloudflare), etc.
• Law Enforcement: If legally required via a court order or government request
• Business Transfers: If we are acquired or merged, your data may be transferred

5. Data Retention

We retain your personal data as long as necessary to:

• Provide services and customer support
• Comply with accounting, taxation, and legal requirements
• Prevent disputes and fraud

Once data is no longer needed, we either delete it securely or anonymize it for analytics.

6. Data Security

We implement enterprise-grade security practices, including:

• End-to-end SSL encryption
• Firewall protection and brute-force mitigation
• Restricted access to sensitive data
• Malware scanning and DDoS protection
• Regular security audits and vulnerability patching

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we take every reasonable measure to protect your data.

7. Your Rights

You have the right to:

• Access and download your stored data
• Request correction of inaccurate data
• Request deletion of your data, where applicable
• Withdraw consent (for optional services)
• Object to processing based on legitimate interest

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain login sessions
• Store user preferences
• Analyze traffic and usage patterns
• Deliver personalized content or recommendations

You may control cookie settings through your browser. Some features may not work properly if cookies are disabled.

9. Third-Party Links

Our platform may contain links to external websites, tools, and integrations (e.g., payment pages, control panels). We are not responsible for the privacy practices of such third parties. Please read their policies before submitting data.

10. International Transfers

Some of our service providers or infrastructure partners may be located in other countries. We ensure that such transfers are legally compliant and protect your data to the same standard as applicable local laws (including GDPR, where applicable).

11. Policy Changes

We may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations. When we do, we will revise the "Effective Date" at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, complaints, or data access requests, you can contact us at:

• Email: support@hostninza.com
• Phone: +91-9471612109
• Company: Cvacore Technologies Private Limited
• Address: Patna, Bihar – 800020, India